Return, Refund & Exchange Policy

Return

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@heyouse.com. If your return is accepted, we'll notify you where to send your package. Items sent back to us without first requesting a return will not be accepted.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $20, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee for the deliveriy of your returned item. 

You can always contact us for any return questions at info@heyouse.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Gift Cards and Custom products (such as special orders or personalized items) cannot be returned. We also do not accept returns that pass the 14-day period deadline, as well as damaged item exchanges that pass risk-free ironclad 30 days guarantee deadline. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges  (if applicable)

We only replace items if they are defective or damaged. We have a risk-free ironclad 30 days guarantee, in other words, you have 30 days after receiving your item to request an exchange. If you need to open an exchange ticket, please send us an email at info@heyouse.com

Depending on where you live, the time it may take for your exchanged product to deliver may vary.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

Thank you for your interest to our brand!

HEYOUSE Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.heyouse.com (the “HEYOUSE Web Page”).

PERSONAL INFORMATION WE COLLECT

When you visit the HEYOUSE Web Page, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the HEYOUSE Web Page, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the HEYOUSE Web Page, and information about how you interact with the HEYOUSE Web Page. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the HEYOUSE  Web Page.

Additionally when you make a purchase or attempt to make a purchase through the HEYOUSE Web Page, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, debit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the HEYOUSE Web Page (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our HEYOUSE  Web Page (for example, by generating analytics about how our customers browse and interact with the HEYOUSE  Web Page, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the HEYOUSE  Web Page--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the HEYOUSE  Web Page), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the HEYOUSE  Web Page, we will maintain your Order Information for our records unless and until you ask us to delete this informations.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@heyouse.com